Refund policy
Return & Refund Policy
At GymVault, we strive to ensure our customers are completely satisfied with their purchase. Please read our Return & Refund Policy below.
Return Period
You have 30 calendar days from the date you receive your order to request a return.
Return Conditions
To be eligible for a return, the item must:
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Be unused and in perfect condition
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Be returned in its original packaging
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Include all accessories and components
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Be accompanied by proof of purchase
How to Request a Return
To start a return, please contact us at:
Once your request has been approved, we will provide you with the return instructions.
Please note that returns sent without prior authorization will not be accepted.
Return Shipping
Returns must be sent to our logistics center in Spain.
Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, or the wrong product was delivered.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible so we can assess the issue and provide a solution at no additional cost.
Non-Returnable Items
Returns cannot be accepted for:
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Products that have been used
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Items that are not in their original condition
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Products that are incomplete or missing their original packaging